Refund policy

Return and Exchange Policy

All our products are custom-made specifically for you, ensuring a unique and personalized experience. Due to the custom nature of our items, we do not offer refunds or exchanges. We appreciate your understanding and encourage you to reach out with any questions before placing your order.

Order Issues: Damages or Defects

We take great care to ensure your order arrives in perfect condition. If your item is damaged, defective, or incorrect upon delivery, please contact us at rabbiamichail@gmail.com within 48 hours of receiving your order. Include the following details in your email:

1. Your order number.
2. Photos of the damaged or incorrect item.
3. A description of the issue.

We will review your case and, if applicable, provide a resolution.

Non-Returnable Items

As all items are made to order, they are non-returnable and non-refundable. Please double-check your order details, including sizes, customizations, and any specific requirements, before completing your purchase.

Questions?

If you have any questions about our products or policies, feel free to contact us at rabbiamichail@gmail.com. We’re here to help and ensure you have a great experience!